Something’s off.Muse is presented as an assistant that can call a business, handle the conversation, and return a summary. But a report says that, during testing, some requests could be handed to trained human agents who place the call and work through it instead.
The strange part is the handoff: a tool meant to make calls for a user may sometimes rely on a person in a call center to do the calling. The report says it was unclear how often that happened, and that some internal testers raised concerns about whether users would know a human had handled their request.
UNVERIFIED
Feed metadata identifies a report, not independently verified underlying facts.
This account is based on a single source report and has not been independently verified.
